SCHEDULING:
…setting the foundation for effective communication

• 6 rules for effective patient/team communication
• Benefits of being pro-active not re-active in management
• Staff: learn who you work for
• Learn 4 rules about having rules

Reduce stress, increase effectiveness and take control when patients…

• Arrive 30 minutes late for their appointment
• Arrive 2 hours early, and wonder why they have to wait
• Children who can only come in after school
• Patients cancel their long appointment on very short notice
• Your offer Saturday hours but experience high NS and CSN, how to solve the problem
• Can only come in after 4:00 pm
• Wanting all appointments NOW
• Walk in's who want to see Doctor now

Implement scheduling philosophies which save you hours a day & increase the bottom line

• Reduce confirmation calls and see your No Show rate go down
• How to get back on time when your practice is running way behind schedule
• Foolproof system to schedule emergencies while staying on time for your scheduled patients

Testimonials

“Excellent coverage of those difficult scheduling situations.”

Jon Imlack, RDH, Adelaide, Australia

“Motivated, experienced speaker who uses humour to identify with the audience. Extremely skilled delivery of information with practical advice on scheduling communication issues.”

Virginia Sullivan, RDA, Christchurch, NZ

“I am an avid believer in utilizing pro-active, effective communication skills. It is awesome to discover how incredibly powerful, practical and simple your style of communication presents itself. I eagerly look forward to growing and expanding the these tools… I feel more confident and self assured about undertaking this task.”

Dr. Brian Kaliecharan, Midland, Ontario, Canada

Back to Programs Catalog