FINANCIAL:
…setting the foundation for effective communication

• 6 rules for effective patient/team communication
• Benefits of being pro-active not re-active in management
• Staff: learn who you work for
• Learn 4 rules about having rules

Reduce stress, increase effectiveness and take control when patients…

• Telephone and ask “how much does Doctor charge for a crown?”
• Tell you their insurance company tells them ‘Doctor overcharges for area’
• Says “My wife's dentist charges half your fees”… “your fees are too high, too expensive”
• Truly believes insurance pays 100% of everything
• The new patient calls for an appointment and brings up the subject of money!

Testimonials

“Thank you for the lectures. I've listened to you. I have always found them most enjoyable and very helpful. Your verbal skills are the best of anyone that I have ever heard. So, just a little pat on the back to say thank you.”

Dr. Steven Goodman, Staten Island, NY

“Enjoyed your course… particularly liked your emphasis on 'languaging'. As a former South African who lived in London for 6 years, your British upbringing was evident. 'English' as she is meant to be spoken! Thank you.”

Ross Kaplan, DDS, Salem, OR

“Your quotes are posted all around my desk as constant reminders of your wisdom.”

Rebecca Tucker, Practice Administrator, Dr. Richard Epstein, Westport, CT

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