“Creating a Patient Centered Practice”
…create internal controls to prevent ‘losing’ your patients

Synopsis: Most practices place great emphasis on increasing their new patient flow. The same focus and energy needs to be given to setting up strong internal controls so patients are not lost in the system. This program provides solid structure to streamline patient record control. This creates a solid foundation on which to build your ultimate practice chart audit and secure your practice growth.

• Patients usually leave a practice for 1 of 8 reasons. Reduce number of patients exiting your practice
• High record keeping standards keeps you on top of your patients' needs, while keeping you out of court
• Foolproof method of ensuring your patients' records are updated accurately and consistently
• Implement the 17 step Daily Chart Audit; eliminates the need to yearly purge your charts
• How to find any patient chart within seconds! It works
• 8 rules to de-file and re-activate patient records so you remain in control even when stored ‘off-site’
• Develop a tracking system to monitor ‘why and when’ patients leave your practice and how to use this data to protect your practice’s future development and growth
• Which 2 occasions is it reasonable to terminate a patient, and how to do it with tact and compassion, while being legally in-compliance

Testimonials

“As always, it was very interesting. Jenny is a joy to listen to, always very informative.”

Richard Salko, Jackson, WY

“Jenny’s real life experiences and anecdotes keep you interested and informed on how to deal with day to day challenges – outstanding.”

Michael McCartney DMD, Adel, GA

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