Dental Practice Employee Appraiser
Use appraisal to improve staff performance by George Goldie

Studies show that employees do a better job if they know their performance is being monitored, measured, and appraised. Staff not only need and expect employer feedback … they crave it! Now, harness that knowledge to improve staff performance and raise morale.

The Dental Practice Employee Appraiser is a Windows/Windows 95 software program that automates the writing of employee performance evaluations and feedback. Results are job specific, consistent and complete to reduce the turnover of good employees while promoting enthusiasm and morale in the entire staff.

Dental Practice Employee Appraiser helps the manager to recognize positive performance, offer constructive criticism and address difficult topics with professionalism and sensitivity. You’ll find yourself actually looking forward to employee appraisals – being able to evaluate, motivate and improve the performance of yourself and your staff.

This program may be the best management tool developed to help a dentist and staff come together as a team.

• Created with the help of human relations professionals, labor law advisors, business managers and dental consultants from around the country.

• Maintains consistent documentation and policy for critical legal protection.

• Pre-formatted templates aid evaluations for clinical and administrative staff and dentists.

• Provides more than 1200 professionally written sentences and phrases to use or personalize.

• Easy to learn and use.

Order Dental Practice Employee Appraiser - Window Program Version 1.0 for only $279 (Plus S&H $12)

Order Dental Practice Employee Appraiser - Manual Version, 400 pages for only $199 (Plus S&H $13)

Bonus and Incentive Program
Increase your practice’s profitability and build a motivated team by Christene Bernhardt

Working in hundreds of practices across North America, this program is simple, fair and extremely easy to implement and maintain.

Designed for both single- and multi-doctor practices and incorporating a separate Hygiene Plan, this program is for the dentist who wants to increase production and collections. One of our best sellers!

Features:

• Based on ratio of collections, production and salary.
• Pays out bonus on a monthly basis.
• Involves all team members, regardless of status.
• Accommodates high- and low-production months.

Benefits:

• Controls against an increase in staff overhead.
• Increases staff morale.
• Moves you to next level of teamwork and productivity.
• Rewards staff for teamwork.
• Eliminates staff working independently of the group.
• Trains staff to be accountable for staff overhead.
• Makes raises affordable without disturbing the overhead.

Order Bonus and Incentive Program for only $129 (Plus S&H $13)

Welcome to Dentistry
… a guide to the “New to Dentistry” Employee by Christene Bernhardt

A solid foundation of dental information enabling the “New to Dentistry” employee to function effectively in a matter of weeks. Designed to educate in areas of general anatomy, clinical procedure and business administration.

• Learn how to read and interpret the dental chart.
• Develop your basic knowledge of teeth and dental procedures to enable you to process insurance effectively.
• Establish a foundation in dental anatomy that will promote a better understanding of dental treatment.
• Develop a well-rounded knowledge of dental terminology that will allow you to function effectively within all systems, such as Scheduling, Insurance and Financial Arrangements.
• Effectively communicate with patients concerning their treatment and support the doctor's recommendations.

Order Welcome to Dentistry for only $134 (Plus S&H $13)

Scheduling and Productivity by Design
Key to lowering stress and increased productivity by Jennifer M. de St. Georges

Of all the programs we offer, our Scheduling Program can, without a doubt, create the most dramatic change in a practice in the shortest time. If you have not taken this program, you cannot afford to pass up our #1 seller.

Jennifer's Scheduling Program allows you to:

• Design the “Ideal Day” for maximum production and minimum stress. Personalize the day around the doctor's personality and scheduling needs.
• Balance out your high and low production days, enjoy reduced stress … leaves you energized at the end of the day.
• Learn the 8 golden rules to effectively schedule emergencies so that you are able to offer good service both to emergencies and your scheduled patients.
• Design your hygiene program for a 90%+ patient retention.
• Eliminate "multiple appointments" from being a nightmare!

Time Management Tools:

• Eliminate confirmation calls; save hours each day!!!
• Learn the 25 benefits of the 5-Minute Morning meeting. Increase staff morale, work together as a team, and eliminate stressful surprises.
• By learning the best way to schedule your telephone calls, production will increase, stress will be reduced and patients will receive more personalized care.
• By correctly taking care of "walk-in" patients, they will call ahead next time!!

It’s Not What You Say - It’s How You Say It:

• How you can reduce “No-Shows and “Cancel Short Notices” to 1 or 2 a month.
• How to professionally yet caringly educate your late patients so they are not late again.
• Giving patients timely service when the doctor is running late.
• Motivate patients who say they can only “come at the end of the day, or after school" to schedule during the day!

Order Scheduling and Productivity by Design for only $199 (Plus S&H $13)

Getting Paid for What You Produce
Ask for money, get it, and still feel comfortable! by Jennifer M. de St. Georges

Feeling uncomfortable asking for money? This program is for you! Learn the effective verbal skills and proven financial management tools needed to create and implement a successful financial policy.

Discussing the cost of dentistry will become fun, we promise you!! To ensure your success, both the doctor and entire staff need to participate in this program.

• Effective techniques and verbal skills for getting patients to pay at the counter.
• When, where, and how the doctor should discuss fees.
• How to educate insurance patients to accept their financial responsibility for the total bill.
• Design your “range of financial options” for maximum acceptance of both treatment and fees.
• Learn how patient education reduces “No Shows.” Criteria for charging for missed appointments.
• A financial policy for treating friends and relatives that eliminates surprises and embarrassment.
• Design a new patient’s Welcome Package that professionally, yet caringly, educates patients to their financial responsibilities.
• 8 financial policies to include in your written Financial Arrangements form to prevent misunderstandings, surprises and legal repercussions.
• “How much does the doctor charge for a crown?" - "Why does the insurance company say you are over charging for the area?" - "The doctor across the street charges less!" - "Why are your fees so high?" Handling these and other such questions becomes easy.
• Proven solutions for the 21 major financial weaknesses most practices experience.
• An Action Plan for implementing financial change.
  

Order Getting Paid for What You Produce for only $159 (Plus S&H $13)

The Positive Role of A Spouse in the Practice
. . .The Benefits of Working with Your Partner by Jennifer M. de St. Georges

More and more dentists practice in partnership with their spouses. Whether the spouse is a fellow dentist, a full-time manager, or a part-time helper, spousal involvement can be a vital factor in the success of the practice. Jenny’s decades of experience as a full-time working dental spouse allows her to bring first-hand, extremely practical knowledge to the subject. Jenny has presented this program - widely acknowledged as one of her most popular - to associations and conventions around the world.

Working with your Spouse:

• Practical solutions to ensure your professional and personal lives do not become one. Learn how not to take the practice home at the end of the day!
• Dentists are perfectionists. Learn to recognize the 12 personality traits and how to get decisions made.

Personnel Management:

• Learn specific guidelines to :
  - Hire, develop and retain a super team.
  - Make your staff meetings effective.
  - 12 key points to increase staff morale and productivity.
• 5 ways a spouse can implement Job Performance Reviews.
• Learn what you need to know as an Employer to be in compliance with the Labor Laws.
  How to stay out of court.
• Avoid penalties by meeting current payroll requirements.
• Good Employee-Employer communication is the backbone of the successful business.
  Tips on how a spouse can bring the employees’ perspective to the management team.
• Need to make a staff change? How to handle this difficult task with tact, sensitivity, and in full compliance.

Financial Management:

• A system for keeping tight control of your payables. Learn how to save time and reduce
  lost revenue!
• Monitor profitability, control operation expenses, and set up budgets. Involve your staff in
  cost cutting.
• Use T & E expense forms to avoid IRS tax audit problems.
• Guidelines for choosing your CPA. How to develop a productive “win-win” relationship.
  

Practice Management:

• Asking patients to pay is uncomfortable for some spouses. Learn six techniques to handle this sensitive situation.
• Marketing is an area where the spouse can be instrumental in practice growth. Learn what to do
  and how.
  

Order The Positive Role of A Spouse in the Practice for only $134 (Plus S&H $13)

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Accounts Receivable Management
. . . How to Move Your Money Off Your Books and into Your Bank
by Jennifer M. de St. Georges

$1 on the books is worth only 50¢ after 6 months. This program teaches you collection methods, legal background, and necessary verbal skills to allow you to start collecting your outstanding debts immediately.

A 50-page manual provides proven solutions and tips to allow you to immediately decrease your outstanding accounts. Listening to the companion program “Getting Paid for What You Produce” ensures that your Account Receivables remain low in future.

• Effective monitoring of your Account Receivables gives you the structure for keeping on top of outstanding money.
• Incorporate seven key tools into your monthly billing system to increase cash flow and cut down on those end-of-the-month patient telephone calls.
• Enhance the effectiveness of your collection calls:
  • The 8 steps to take before making a collection call.
  • The 5 W’s of collections.
  • The 11-step Action Plan for handling the calls.
  • Answers to the 12 usual patient excuses.
  • 10 steps to ‘close the call’ and complete the paperwork.
• Protect yourself! Understand current collection and credit laws. Do patients have the right to tell you not to call them at work again about an outstanding bill?
• A letter series that works! 11 sample letters provide a basis on which you can design your own series to boost collections.
• Collection Tools for increased cash flow: acquire professional collection methods to speed up collections. Handouts include:
  • Secret of scheduling collection interview.
  • When is it best to work with attorneys?
  • Benefits of using Credit Reporting.
  • Pros and cons of outside Letter Services.
  • Foolproof way to choose a good Collection Agency.
  • Effective use of Small Claims Court.
  • 5 ways Skip-Tracing can work for you.
  • Learn how to legally handle post-dated checks.
  • Discover your rights on returned checks.

Order Move Your Money Off Your Books and in to Your Bank for only $134 (Plus S&H $13)

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Month/Year Labels

Never lose a patient in your Hygiene Program again! These color-coded mylar labels indicate the next scheduled Continuing Care visit or the time for patients to call. Placed on the outside of the chart, these handy markers are a must for every practice.

Order Month/Year Labels (1 yr supply) for only $99 (Plus S&H $13)

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Plastic Pockets - "The Communicator"

Bring important items needing action to attention of the Dental Team. Eliminates Post’ems, paper clips and staples. 9-1/2” x 6” heavy duty clear plastic pockets. Self-adhesive backing fixes to front of a patient’s chart. Peel off backing for easy application. Extra strong seams prevent tearing.

Order Plastic Pockets - "The Communicator" for only $199 (Plus S&H $24)

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Hygiene Scheduling Sheets
Designed to incorporate all of Jenny’s time management concepts and techniques

Hygiene Scheduling System:

• I column spacious ‘day at a time’ sheet printed on heavy weight paper,10 minute units
• Daily Production Goal and Summary Column (eliminates high/low days)
• Daily monitoring of practice statistics (work smarter not harder)
• “Note” section (eliminate post’ems on pages)
• Unprinted hours and date (for instant use)
• Accommodates single and multi hygiene practices
  
  

Order Hygiene Scheduling Sheets for only $54 (Plus S&H $13)

Hygiene Scheduling Binder
Designed to incorporate all of Jenny’s time management concepts and techniques

Hygiene Scheduling Binder:

3 ring, narrow and rugged, for RDH Scheduling Sheets in
treatment room. Specify with or without cover. Includes January - December monthly dividers ($18 Value)

Order Hygiene Scheduling Binder for only $49 (Plus S&H $11)

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Hygiene Scheduling Divider
Designed to incorporate all of Jenny’s time management concepts and techniques

Hygiene Scheduling Divider:

January - December monthly dividers

Order Hygiene Scheduling Divider for only $18 (Plus S&H $4)

Doctor Scheduling Sheets (2, 3 or 4 op)
Designed to incorporate all of Jenny’s time management concepts and techniques

Doctor Scheduling Sheets:

• Spacious ‘day at a time’ sheets printed on heavy weight paper. 7 hole punched to prevent tearing.
• Staggered ‘week at a glance’ colored coded for quick reference
• 10 minute units
• Doctor Summary Column (prevents the doctor being in 2 rooms at once)
• Doctor-Assistant tracking column
• Daily Production Goal and summary column (eliminates high and low days)
• “Note” section (eliminates post’ems)
• Unprinted hours and days (for instant use)
• Ability to customize up to 7 Doctor tx rooms

Doctor Scheduling Sheets only $68 (Plus S&H $17)
2 op
3 op
4 op

Doctor Scheduling Binder (2-3, 4 or 5 op)
Designed to incorporate all of Jenny’s time management concepts and techniques

Doctor Scheduling Binder:
7 ring, rugged, holds Doctor Scheduling Sheets. Specify with or without cover. Choice of 2 sizes. Includes January - December monthly dividers.

Doctor Scheduling Binder only $49 (Plus S&H $11)
2-3 op
4 op
5 op

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Doctor Scheduling Monthly Dividers (2, 3 or 4 op)
Designed to incorporate all of Jenny’s time management concepts and techniques.

Doctor Scheduling Dividers:
Reinforced. January - December. Mylar finished tabs. Replacement for all binders.

Doctor Scheduling Monthly Dividers only $18 (Plus S&H $4)
2 op
3 op
4 op

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